Refund policy
At Book Depot, we want customers to have a straightforward shopping experience. If you need to return an eligible item or have an issue with your order, please contact us.
Return Period
Customers may request a return within [14 DAYS] of receiving their order.
To request a return, contact us at:
[adminbookdepot@gmail.com]
Please include your order number and the reason for the return.
Return Conditions
To be eligible for a return, items must generally be returned in the condition in which they were received.
Books should be:
- Unused and in resalable condition
- Free from significant damage or markings
- Returned with any original packaging or materials, where applicable
Certain products may be non-returnable where stated on the product page or where permitted by applicable law.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us as soon as possible after delivery.
Please provide:
- Order number
- Description of the issue
- Photos of the item and packaging, where applicable
We will review the issue and provide an appropriate resolution.
Return Shipping
["Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective."]
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Depending on the customer's bank or payment provider, it may take additional business days for the refunded amount to appear in the account.
Exchanges
[ Item will can be exchangeable within 7 days]
Return Address
Approved returns should be sent to:
[25 Ne 5th St Apartamento 4902
Miami, Miami-Dade, Florida, United States]
Do not send a return to an address other than the address provided by our customer support team.
Contact
For return or refund questions:
Book Depot
Email: [adminbookdepot@gmail.com]
Phone: [+1 (945) 216-3635]